Site Problems

Q. Links don't work or images are not showing up or site takes a long time to load up.


It may well be that you have some sort of “personal firewall” or ad-blocking software such as ad muncher/proxomitron/adshield/google toolbar/hosts file on your computer which is blocking access to our website or of our advertisers offering special offers and removing links before you can even see them!! Advert-blocking software uses a variety of methods to check to see if something is likely to be an unwanted advertisment worthy of blocking, rather than actual web-content.

If you know that you have “personal firewall” or ad-blocking software running on your computer, such as Norton Personal Firewall or some versions of the AOL browser, you will need to check your browser’s settings and the settings for the firewall/blocker and alter or disable them in order to allow access to this website.

Shutting down your firewall for the time you are on our website will highlight whether it is actually the firewall itself causing the problem, if this is the case the instructions below will help your reconfigure your firewall.

Try to shutdown your firewall or security system for 5 mins, now press REFRESH or press F5. Try to click the banner ads. If they now show up, then you have found the problem!

Try this link with a query string (the question mark is important) to refresh the page:


Q. When you go to specific Web pages, not all of the page is displayed. If you disable some features of Norton Internet Security (NIS) or Norton Personal Firewall (NPF), all of the page is displayed.


This problem happens when Norton Internet Security or Norton Personal Firewall has been configured to block scripts, ActiveX controls, Java applets, referral information, or advertisements.

ActiveX controls and Java applets can be blocked by customizing your security settings from the main interface. To find out whether this is the problem, read the section "Customized settings."

All of these security features (scripts, ActiveX controls, Java applets, referral information, and advertisements) can be blocked by specific Web rules. These rules are located in the Advanced Options of the program. For scripts, ActiveX controls, Java applets, and referral information, see the "Web rules" section of this document.

Customized settings

  1. Open your Symantec desktop Internet security or firewall product.
  2. Click Security.
  3. Click Custom Level. The "Customize Security Settings" window appears.
  4. Look at both the Java applet and ActiveX boxes. If either or both are set to block, lower the security level and then click OK. (In the example above, Java applets are being blocked.)
  5. Try to connect to the Web page again.

Web rules
If elements of the Web page are still being blocked, there may be a Web rule that is blocking scripts, Java applets, Active X controls, or referrer information.
  1. Open NIS or NPF.
  2. Click Options, and then click Internet Security (or Personal Firewall).
  3. Click Advanced Options.
  4. Click the Web tab.
  5. Click "Add Site."
  6. Type the URL for the Web site that contains that Web page. For example: www.test.com may be the Web site that contains the page www.test.com/samples/sample1.html.
  7. Click OK. This step adds an entry to list for that Web site. Note that if the Web site was already listed, this action does not add another entry.
  8. In the left frame, click the name of that Web site.
  9. In the right frame, click the Active Content tab.
  10. If Script is set to Block, change the setting to Permit (or to "Allow all script to execute," depending on your NIS or NPF version).
  11. If the first box for Binary Executables is set to Block, change the setting to "Allow Java applets to execute."
  12. If the second box for Binary Executables is set to Block, change the setting to "Allow ActiveX controls to execute."
  13. Click the Privacy tab.
  14. Look at the checkbox "Use these rules for <name of Web site>".
    • If the box is not checked, then this setting is not blocking referrer information. Continue with step 16.
    • If the box is checked and the Referer box is set to Block, change the setting to Permit.
  15. Click Apply, and then click OK. This closes Advanced Options.
  16. Click OK again, and then close the program.

Q. I don't have any pop-up blockers or firewall and can't go to advertisers websites or see images.


Many factors can cause this problem, but the most common reason is that Kazaa or ad blocking software has changed your "hosts" file on your computer.

Normally this file is blank and it wont harm your PC if you delete it.

Try these steps to solve the problem:

  1. Find the following file:
    Windows 95/98/ME: "c:\windows\hosts"
    Windows XP Home/Pro: "c:\windows\system32\drivers\etc\hosts"
    Windows NT or 2000: "c:\winnt\system32\drivers\etc\hosts"
  2. Edit the "host" file by right-clicking the file, then select "open with" and then select "Notepad".
  3. Delete the following lines if any present:
  4. Save the file. You should be able use our links now.

After you have made new changes see if it works: